Guarantee

Uptime Guarantee (99% Uptime)*

Optic Empire realises that your website needs to be up and accessible ALL OF THE TIME, nothings worse than you losing money because your website is down.Optic Empires network hardware is superior and we feel very confident in it and our contingency plans, so confident we are prepared to offer a 99% Uptime Guarantee, this means that if your web space isn’t up and functioning 99 % of the time well credit your hosting account for the downtime that month.

We are sure this Uptime guarantee SLA will give you the confidence you need to choose Optic Empire to fulfill you web hosting Needs.* This excludes all scheduled maintance, reboots, self inflicted downtime, acts of god, backbone issues, DDoS, and hardware failures, clients will be notified of these via the members area.

Optic Empire will monitor its servers via a 3rd party and will base crediting on these logs. This Uptime guarantee does not apply to Cpanel itself. If your website is still net accessible it is considered to be “up and functioning”. This uptime policy does not apply to email.

If you find that your web site is inaccessible please contact us at support/at/opticempire.com* to report the problem. Optic Empire will repair any problems as quickly as possible. A request for a refund must be submitted within 7 business days of a service interruption in order to be entitled to compensation.

Clients can see scheduled outages via https://www.opticempire.com.au/notify

30 Day Money Back Guarantee

Optic Empire offer a 30 Day money back guarantee on all new Yearly paid accounts, This includes the time taken for domain name resolution and does not apply to domain names registration fees.

If at any point during that initial 30 day period you are not fully satisfied with our service, or you feel our hosting plans simply don’t meet your needs contact us via the members support area with a brief explanation, please note in the support request that you would like to take advantage of the 30 Day Money Back Guarantee. This refund is given at Optic Empires discretion.